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This Risk Disclosure Statement (“Statement”), provides you with information about some of the risks associated with Virtual Assets (VAs), access and use of the Services offered by Fuze. The information presented in this Statement is not comprehensive and you must make your own independent decision and should seek any advice that you consider necessary or desirable (including financial and/or legal advice) from independent advisers before you use any Services offered by Fuze. You use the Services at your own risk. Fuze may amend any portion of this Statement, at any time, without prior consent or notification by posting the revised version of the Statement with an updated revision date. Terms not otherwise defined in this Statement shall bear the same meanings attributed to them in the Terms of Service.
Virtual Assets (referred to as VA or VAs), more commonly also known as Digital Assets or Cryptocurrency is a digital representation of value that functions as a medium of exchange, a unit of account, or a store of value, but it does not have legal tender status. VA are sometimes exchanged for U.S. dollars or other currencies around the world, but they are not generally backed or supported by any government or central bank. VA's represent a speculative investment and involve a high degree of risk. You should have the financial ability, sophistication/experience and willingness to bear the risks of an investment. Their value is completely derived by market forces of supply and demand, and they are more volatile than traditional currencies. The value of a VA may be derived from the continued willingness of market participants to exchange fiat currency for VA, which may result in the potential for permanent and total loss of value of a particular VA should the market for that VA disappear. The volatility and unpredictability of the price of VA and the risk of marker manipulation relative to fiat currency may result in significant loss over a short period of time. VA trading is extremely risky and You should not deal in VAs unless you understand their nature and the extent of your exposure to risk.
The regulatory environment concerning VAs continues to develop. Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use, transfer, exchange, and value of VAs or the Services. In addition, the VA markets and exchanges are not regulated with the same controls or customer protections available in other traditional forms of investment such as equity, option, futures, or foreign exchange investments.
You understand that ultimately it is your responsibility to make sure that you comply with any and all local regulations, directives, restrictions and laws in your place(s) of residence before using our Services. We do not permit the use of our Services by Users from a jurisdiction in which the use of our Services is not permitted (Restricted Jurisdictions). We are not offering or soliciting the use of our Services to any person located in any Restricted Jurisdiction or any other jurisdiction in which the specific use of our Services is prohibited by applicable laws.
Transactions relating to VA's may not be private and may be recorded on public Distributed Ledger Technology. There can be no assurance that use of the Services will provide a positive return or profit, that significant losses will not be incurred, or that your objectives will be achieved. It is possible that you may lose a substantial proportion or all of your capital.
We strongly request and recommend our clients to conduct extensive research into the legitimacy of each individual VA before investing. The features, functions, characteristics, operation, use and other properties of the specific VA may be complex, technical, or difficult to understand or evaluate. The VA may be vulnerable to attacks on the security, integrity or operation. Some VA transactions will be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that a transaction may have been initiated.
Any client money account maintained by Fuze may not be sufficient to cover all losses incurred by You. Any insurance maintained by Fuze for the benefit of its clients may not be sufficient to cover all losses incurred by clients. The nature of VA means that any technological difficulties experienced by Fuze may prevent the access of your VA.
Fuze engages third party service providers to enable custody of virtual assets and fiat. These third parties are not our affiliates or under our control. These third parties are Fireblocks and Tungsten Custody Solutions (for VA custody) & Zand Bank and Wio Bank (for fiat).
VA's may not always be transferable or transactions in VAs may be irreversible, and, accordingly, losses due to theft, fraudulent or accidental transactions may not be recoverable. The nature of digital currency may lead to an increased risk of fraud or cyber-attack. Any individual VA may change or otherwise cease to operate as expected due to changes made to its underlying technology, changes made using its underlying technology, or changes resulting from an attack. Malicious individuals, groups or organisations may attempt to interfere with the Platform in a variety of ways, including, but not limited to, malware attacks, denial of service attacks, coordinated attacks, account takeovers and submitting fake transactions (including spoofing) which could negatively affect the Services.
Virtual Assets may be riskier, less liquid, more volatile and more vulnerable to economic, political, market, industry, regulatory and other changes than other traditional asset and investment types. Under certain market conditions, you may find it difficult or impossible to liquidate a VA quickly at a reasonable price or you may be unable to liquidate at all.
There are no deposit protection schemes that are applicable to the Services and your Account balances are uninsured unless you specifically obtain third party private insurance with respect to them. Your Account balance is at risk of total loss, from, among others things, security breaches (whether in respect of your Account(s) specifically or the Services generally), electronic, technological or systems failures (including book- or record keeping errors), and insolvency or bankruptcy, or equivalent formal proceedings, in respect of the Company. It is your responsibility to ensure that you use the correct address for any deposit, withdrawal, or transfer, and that the address you use is a valid address for the VA that you intend to transfer and that the Company accepts to provide its Services. Any inaccuracy in a specified address, or in the VAs that you attempt to transfer between addresses, may result in total loss of the VAs concerned.
We hold your assets in designated "client money accounts". These client money accounts are segregated from operational accounts and balances are maintained and reconciled against client liabilities at all times.
If you share your private keys, you run the risk of losing all your Virtual Assets. Transactions in VAs may be irreversible, and, accordingly, losses due to theft, fraudulent or accidental transactions may not be recoverable and the consequences could be irreversible. The nature of digital currency may lead to an increased risk of fraud or cyber-attack. Any individual VA may change or otherwise cease to operate as expected due to changes made to its underlying technology, changes made using its underlying technology, or changes resulting from an attack. Malicious individuals, groups or organisations may attempt to interfere with the Platform in a variety of ways, including, but not limited to, malware attacks, denial of service attacks, coordinated attacks, account takeovers and submitting fake transactions (including spoofing) which could negatively affect the Services.
You can take the following measures to protect your keys and/or seed phrases from misuse or unauthorised access:
1. Code of Conduct
As a company, we aim to operate with integrity and live by the Fuze values.
All Fuze employees will receive training on ethics and conduct policy. This training will be provided upon hiring and refreshed periodically.
Any employee who becomes aware of a potential violation of ethics and conduct policy must promptly report it to their immediate supervisor or the Human Resources department.
Reported violations and misconduct will be reviewed promptly and carefully. Actions will be taken to manage the conflict, such as reallocation of duties, creating a management plan, or even disciplinary action if needed.
Fuze will maintain a register of reported violations and the measures taken to manage them. This register will be managed by the Human Resources department and will be subject to review as needed.
3. IMPLEMENTATION AND REVIEW
This policy will be reviewed regularly to ensure it remains relevant, effective, and consistent with current legislation. All employees have a responsibility to uphold the principles outlined in this policy.
4. REPORTING AND NON-RETALIATION
Covered Persons shall report in a timely fashion any conduct which is believed in good faith to be a violation or potential violation of the Ethics and Conduct Policy. By reporting misconduct, you are contributing to the Company’s ethical culture and upholding the Company’s values. All such reports shall be treated confidentially to the extent permitted by law. Covered Persons have a duty to cooperate with any investigation into known or suspected violations of this Policy or the law. The Company prohibits retaliation in any form against any person for making a good faith report under this Policy or for cooperating with an investigation into an alleged violation of this Policy or the law – even if the report is not substantiated. Anyone found to have retaliated against someone for making such a report will be subject to corrective action, up to and including termination of employment.
Fuze undertakes multiple overlapping measures to ensure the safety and sanctity for its clients’ assets. This ranges from the underlying blockchain technology being used to custody assets, to security and privacy measures over and above that. Some of the salient points of our approach are:
Fuze works with multiple liquidity providers and get the quote for its customers based on several factors including but not limited to price, latency, previous data for fills, tokens, volatility. Fuze has partnerships with Cumberland and FalconX, besides other liquidity providers.
Fuze requests for quotes from liquidity providers. Once it receives quotes, it chooses a liquidity provider to which the order is routed. This automated choice is based on factors like latency, time for expiry of quotes, previous data for fills, tokens, volatility, and more. Fuze charges a markup on the quote received from the liquidity provider.
Fuze has comprehensive policies in place and establishes a framework to encourage employees and stakeholders to report any wrongdoing or unethical behaviour. Fuze ensures that whistleblowers are protected and that appropriate action is taken against any misconduct.
The policy is applicable to all employees, contractors, vendors, clients, and any person who becomes aware of any activity or behaviour that goes against the company's code of conduct, policies, or legal requirements. Fuze acknowledges that whistleblowers play a vital role in maintaining integrity and ethical standards. It encourages the reporting of concerns in good faith and assures protection from retaliation. Fuze has established secure channels that ensure confidentiality of the relevant parties. If you have any concerns relating to the activities of the company, please reach out to support@fuze.finance or legal@fuze.finance or you can also directly call +971-502787818.
Fuze's comprehensive internal controls and policies highlight its commitment to trust, integrity, and respect among its employees, customers, and stakeholders. In furtherance of its commitment to uphold fair treatment of all the stakeholders involved, including our customers, Fuze has policies around fair treatment of all stakeholders, including its clients, directors, officers, contractors, and employees (Covered Persons).
Fuze's Ethics and Conduct Policy (Policy) is a comprehensive document that outlines the guidelines and principles to be followed by all Covered Persons. The policy aims to establish and maintain high standards of ethical conduct in all business dealings and provides guidance on appropriate behavior in various situations.
The Code of Conduct section outlines the following key values that all Covered Persons should abide by:
The policy also addresses specific areas, such as conflicts of interest, protection of confidential information, data protection, anti-bribery and corruption, and prevention of financial crimes. Covered Persons are required to avoid situations that could impair their professional judgment and seek approval for any outside relationships that may pose a conflict of interest.
Regarding confidentiality, Covered Persons must protect and use confidential information responsibly, following the company's security and privacy policies. Any breach of confidentiality obligations is taken seriously and may result in appropriate action.
Fuze maintains, at all times, a Zero-Tolerance approach to Bribery and Corruption. The policy emphasizes the prevention of bribery, corruption, and fraud and requires compliance with anti-money laundering, counter-terrorism financing laws, economic and trade sanctions regulations, and the company's anti-corruption and bribery policies.
The company promotes a safe, healthy, and inclusive workplace, free from discrimination, harassment, bullying, and exploitation. The policy highlights the importance of respecting diversity and inclusion in both physical and virtual workspaces.
The document includes guidelines for reporting violations of the policy and outlines procedures for managing conflicts and handling reported misconduct. It stresses the importance of cooperation in investigations and ensures confidentiality for whistleblowers.
Employees are required to undergo training on the policy, and all reports of potential violations are treated confidentially, without fear of retaliation.
Overall, the Policy serves as a guide to maintain the company's ethical culture and uphold its values in all aspects of its operations.
You can contact Fuze by filling out this Complaint Form or by emailing support@fuze.finance.
Please keep in mind that Fuze also operates as a B2B2C - so if you have been exposed to a product powered by Fuze on a banking or finance app, you can receive faster resolution by contacting the respective bank or finance company. In any case, Fuze shall ultimately remain responsible for the resolution of those complaints as well.
For regulatory and audit purposes, Fuze will keep a record of: